FAQ
 
Registration
  1. What are the requirements to be the member of ToHair.com?
  2. Why did my Member ID fail to be accepted during the registration?
  3. Why did my password fail to be accepted during the registration?
  4. Can I cancel my registration?
  5. What is the purpose of Email Verification?
Account Management
  1. What can I do if I've forgotten my Member ID?
  2. Can I change my Member ID?
  3. What can I do if I've forgotten my password?
  4. Can I enter "My ToHair.com Home" without sign in?
  5. Why I can't sign in?
  6. How can I change my company information after registration?
  7. Why did ToHair.com terminate my membership?
  8. Can I reactivate my account which has been terminated?
  9. What is Cookies?
  10. How to enable cookies in my browser?
  11. What is the purpose of sign out?
Domain Name
  1. Can I use my own domain for free website?
  2. Can I use my own domain for my Premium Membership?
  3. If I've already registered a domain, can I use it for my Premium Membership?
  4. Can I still use my ToHair.com subdomain to visit my Premium Membership if I've domain service?
Trade Lead and Inquiry
  1. How many trade leads can I post in ToHair.com?
  2. Why my posted trade lead did not show on ToHair.com?
  3. Can I edit my posted trade lead?
  4. Why the inquiry email I received is unreadable?
  5. Why I didn't receive the inquiry which sent through the "Contact Us" page of my website??
  6. Can ToHair.com resend the inquiry which I don't receive?
Payment and Service Activation
  1. After my payment, when will the service be activated?
  2. I have already renewed my Premium Membership, why it shows me the message "The page cannot be displayed" when I visit it?
Website Feature
  1. How can I upload my company logo?
  2. Why I can't upload my product photo?
  3. I would like to firstly show the English version to my visitors when they browse my website, what should I do?
  4. What should I do to facilitate buyers to find out my products accurately on ToHair.com?
  5. Why the Chinese version of my website is unreadable?
  6. What is the difference between website keyword and product keyword?
  7. I would like to add an English Version to my website, what should I do?
  8. I'm a Free Member, can I use the "Product Group" feature in my Product Catalog

If you are still unable to find the answer, please send us your question by clicking Here.

Registration

  1. What are the requirements to be the member of ToHair.com?
    We welcome anyone to join us, provided they are:
    - A legally registered company (can present a valid registration document when required); and
    - Information provided in the registration must be true and complete; and
    - One registration per company.

  2. Why did my Member ID fail to be accepted during the registration?
    Please ensure that your Member ID is between 4-15 characters, combined with letter (a-z) or number (0-9).

  3. Why did my password fail to be accepted during the registration?
    Your password must be between 6-15 characters, combined with letters (a-z), numbers (0-9) or hyphen (-). For security reason, we suggest you not to use Member ID or same character consecutively for password.

  4. Can I cancel my registration?
    Of course you can. If you don't satisfy with our service or it didn't fit your need, we're welcome for your comment and feedback. To cancel your registration, please email us with your member ID and password. Once your identity has been verified, your account will be cancelled.
  5. What is the purpose of Email Verification?
    Email verification is to validate your contact email. It is to ensure that you are able to receive inquiry from your customer.

Account Management

  1. What can I do if I've forgotten my Member ID?
    You have to present a valid business document (such as a company letter with chop and business registration certificate) to prove your identity either by fax or email. We will send you the member information by email after your identity has been verified.

  2. Can I change my Member ID?
    This is for Premium Membership only. If you want to change your Member ID after registration, please call or email us.

  3. What can I do if I've forgotten my password?
    Click "Forgot Password" on ToHair.com and then submit your Member ID. Your password will send to your contact email shortly. Or, you can email us your Member I.D., company name, etc., your password will send to your contact email after your information has been verified by us.

  4. Can I enter "My ToHair.com Home" without sign in?
    Yes! When you sign in ToHair.com, please tick the box "Remember sign in". Your browser will memorize your information, and you won't have to sign in each time when you come back.

  5. Why I can't sign in?
    There may be several reasons why you can't sign in, please check the following:
    - You have entered an incorrect Member ID and/or Password. Please ensure you haven't leave a SPACE before or after your Member ID and/or Password ; or?
    - Your browser have not enabling cookies;
    - Your membership have been terminated.
    If it can't help to solve your problem, please contact us.

  6. How can I change my company information after registration?
    Please click "Account Settings" on "My Office", and then click "Edit Profile". Don't forget to confirm the change by clicking "Save" button after update .

  7. Why did ToHair.com terminate my membership?
    Your membership termination can be caused by:
    - Your company has registered more than one account; or
    - Your company information is incomplete or untrue; or
    - Your account has not being sign in over 90 days; or
    - You have violated the terms of Service, such as published content is untrue, non-business or illegal, sending junk email, etc.

  8. Can I reactivate my account which has been terminated?
    It will depend on reason of the termination. If it is caused by your account information is incomplete/insufficient, your account can be reactivate within the same day after we approved you resubmission.?

  9. What is Cookies?
    A cookie is a small piece of information stored by your browser that helps us to identify you.

  10. How to enable cookies in my browser?
    Please refer to the appropriate one below and follow the instruction to enable cookies in your browser:

    Internet Explorer 6.0
    Click "Tools", and then choose "Internet Options"?
    Click "Privacy" tab, click "Default" button. Set the privacy level to "Medium" by moving the slider to enable the Cookies. If the default setting is "Custom", please click "Advanced" button to accept Cookies.

    Internet Explorer 5.0
    Click "Tools", and then choose "Internet Options"?
    Click "Security" tab and then select "Internet"
    Click "Custom Level" button and move down to Cookies.
    Choose "Enable".

    Internet Explorer 4.0
    Click "View", and then choose "Internet Options"
    Click the "Advanced" tab
    Scroll to list to "Security" section
    Click "Always accept cookies"

  11. What is the purpose of sign out?
    Sign out function can protect your privacy especially if you're using shared or public computer. We highly recommend you to sign out after use to secure your information.?

Domain Name

  1. Can I use my own domain for free website?
    Regret, you can only use the subdomain of ToHair.com.com as the address of your free website. If you've to use your own domain, please consider to upgrade your free website to Premium Membership.

  2. Can I use my own domain for Premium Membership?
    Yes.

  3. If I've already registered a domain, can I use it for my Premium Membership?
    Definitely, you can. Here are the arrangements we provided, you can use either one:
    1 ) Domain transfer to ToHair.com: ToHair.com will provide you with domain renewal and technical service. To transfer your domain from current registrar to ToHair.com, you need to renew your domain for another one year through us and the transfer-in process will take 10-15 working days (it depends on your current registrar); or.?
    2 ) DNS host by ToHair.com: ToHair.com will provide you with DNS hosting service only. The process will take 3-5 working days; or
    3 ) Domain forward to ToHair.com: You just point your domain to ToHair.com from your current registrar. The process will take 3-5 working days.
    * For case 1 and 2, you can enjoy our complimentary email forwarding service.?

  4. Can I still use my ToHair.com subdomain to visit my Premium Membership if I've ordered domain service?
    Definitely, you can use both of them to visit your Premium Membership.

Trade Lead and Inquiry

  1. How many trade leads can I post in ToHair.com?
    Free member can post 15 trade leads in each language.
    SilverHair member can post 50 trade leads in each language.
    GoldHair member can post 200 trade leads in each language.

  2. Why my posted trade lead did not show on ToHair.com?
    Please check the following:
    - The information listed on ToHair.com will be updated in every hour, therefore, your trade lead may not be updated yet.
    -To keep quality trade lead on ToHair.com only, we will delete the content which are duplicated, indecent, untrue, fraudulence, unlawful, etc

  3. Can I edit my posted trade lead?
    Yes, you can do it by clicking "Trade Lead" after you sign in to "My ToHair.com Home". Now, you can click the link "Edit" on the lead you wanted to make change and then confirm it by clicking "Post" button.

  4. Why the inquiry email I received is unreadable?
    It is because the sender is using a different coding as yours. To avoid the coding problem, we suggest you to receive email through Microsoft Outlook which enables you to change the correct coding when the content is unreadable.

  5. Why I didn't receive the inquiry which sent through the "Contact Us" page of my website??
    It can be caused by:?
    - Your contact email is not yet verify; or
    - Your contact email is not working properly. To find out the problem, please try the following: Replace your current contact email with a properly working email. Try to send a message through your "contact us" page. If you can receive the message from the new email account, which means that your previous email account has problem to receive email.
    P.S.: If you are using free email account such as Hotmail, Yahoo Mail, etc, please ensure the "spam mail filtering" is correctly setup.

  6. Can ToHair.com resend the inquiry which I don't receive?
    Regret, we don't provide this service.


Payment and Service Activation

  1. After my payment, when will the service be activated?
    - If your payment is done through Bank Transfer, Postal Remittance, Cheque or Bank Remittance, please fax us the payment slip (for details, please refer to the Servive Order Form ). Normally, the service will activate within the same day we received your payment copy.
    - If you pay by credit card or PayPal, the service will activate immediately after the payment transaction is confirmed by the system.?

  2. I have already renewed my Premium Membership, why it shows me the message "The page cannot be displayed" when I visit it?
    It can be happened if your domain is expired before your renewal. Under normal circumstance, we need at least one working day to reactivate your domain. Therefore, we highly recommend you to renew your Premium Membership before service expiry. If it's not your case, please contact us


Website Feature

  1. How can I upload my company logo?
    On "My ToHair.com Home" please click "Design Website" under "Site Management" Then, click the "Title & Logo" button on the Pop-up window to upload your company logo from your PC.
    P.S.: Your logo file must be less than 50K, either in JPG or GIF format.?

  2. Why I can't upload my product photo?
    Please ensure your photo file should be less than 500K, either in JPG or GIF format. Color mode should be RGB and not CMYK.?

  3. I would like to firstly show the English version to my visitors when they browse my website, what should I do?
    please select "My office" tab. In the "My Account" column, please select "Edit Profile" . Choose "English" in the "Language" and then confirm the selection by clicking "OK" button.

  4. What should I do to facilitate buyers to find out my products accurately ?
    To enable buyers to find out your products accurately, you need to provide a meaningful name (please don't use number) to your products which can best describe it. In addition, you have to select a category and maximum 3 keywords which can best fit it. It is very important as we will use the category and keywords you selected to list your products on ToHair.com and most of the global search engines.

  5. Why the Chinese version of my website is unreadable?
    Normally, it caused by incorrect use of Chinese coding for content editing. Please ensure you are using GB code for Simplified Chinese version and BIG5 code for Traditional Chinese version.
    P.S.: You only need to edit either one of the Chinese version, our system will translate the other one automatically for you.

  6. What is the difference between website keyword and product keyword?
    Website keyword is the words which can best describe your website (maxi. 150 characters), it will be used for search engine submission. Product keyword is the words which can best describe your product (Maxi. 3 words or phrases), it will be used for product listing on ToHair.com. They are both for searching purpose, which helping visitors to find out your website and product accurately.

  7. I would like to add an English Version to my website, what should I do?
    Click "Administration" tab and choose "Website Languages" on Website Functions column. Then, tick the box "English" and confirm by "OK" button.

  8. I'm a Free Member, can I use the "Product Group" feature in my Product Catalog?
    Product Group feature is exclusive for Premium Membership only.


If you are still unable to find answer, please send us your question by clicking Here.